Tesco Customer Service Essay Example For Students

Tesco Customer Service Essay Tesco Customer Service Essay Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Todays world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. We will write a custom essay on Tesco Customer Service specifically for you for only $16.38 $13.9/page Order now Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve customer satisfaction, an organisation has to provide high quality products and also provide a excellent customer service. When the service and product that the company provided is good, they can obtain customer loyalty. The customers will go again and again and would probably tell their friends. In return, the company can gain lot of customers. Moreover, by this mouth promotion, the reputation of the organisation can be enhanced. And this organisation will soon achieve an increase in market share and profit. Aims of investigation Tesco is aim to provide the best possible value for their customers money. And they state that they are determined to offer quality products, good services, attractive stores and low prices to their customers. The investigation is to find out are they meeting these aims and how they meet these aims. Through the investigation I will compare their cost with other supermarket, their store environment, their staffs skill, services and their products quality. This can help me to find out are they meeting their aims and what they are doing badly. I also will search for the background of Tesco and found out all the useful information for this assignment. The investigation can help me provide evidence, true information and do the assignment easier. Structure Part one of my assignment is the research of the customer service practices in tesco. I will talk about the customer types, the customers needs, the organisations aims and policy and my conclusion. In this part, I will put some of the information in table and bullet point. Therefore the points are more clearly. The second part of this assignment is about the way of improvement to customer service. In this part, I will write in assay. The main customer in Tesco Tesco is a well-know international supermarket, and it sells a variety and huge range of products. Therefore, many different types of customer will visit Tesco. General public is the main group of customer of Tesco. General public mean anyone who might need the products or service. Everyone must need to visit the supermarket to buy some necessary products (e.g. food and milk). And many restaurants and take away shops will also buy their material in supermarket. Therefore, everyone also can be the customer of Tesco. We can always see male, female, families, and mothers with kids, single, disables, and students shop in a supermarket. Each of them have different needs and expectations, so Tesco have to provide a lot of facilities and a good customer service plan to meet all of their needs. The common needs and expectation of external customers: Information :The external customers of Tesco always expect the goods to be of high quality. They want to obtain the information on goods to know that it is of a high quality and they have to clarify and query detail. Honest dealing: The customers may need to ask for a refund if they are dissatisfied with the goods and make sure they can make a complaint. .ucf54957b88458475b10ac6ed2b6157de , .ucf54957b88458475b10ac6ed2b6157de .postImageUrl , .ucf54957b88458475b10ac6ed2b6157de .centered-text-area { min-height: 80px; position: relative; } .ucf54957b88458475b10ac6ed2b6157de , .ucf54957b88458475b10ac6ed2b6157de:hover , .ucf54957b88458475b10ac6ed2b6157de:visited , .ucf54957b88458475b10ac6ed2b6157de:active { border:0!important; } .ucf54957b88458475b10ac6ed2b6157de .clearfix:after { content: ""; display: table; clear: both; } .ucf54957b88458475b10ac6ed2b6157de { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ucf54957b88458475b10ac6ed2b6157de:active , .ucf54957b88458475b10ac6ed2b6157de:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ucf54957b88458475b10ac6ed2b6157de .centered-text-area { width: 100%; position: relative ; } .ucf54957b88458475b10ac6ed2b6157de .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ucf54957b88458475b10ac6ed2b6157de .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ucf54957b88458475b10ac6ed2b6157de .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ucf54957b88458475b10ac6ed2b6157de:hover .ctaButton { background-color: #34495E!important; } .ucf54957b88458475b10ac6ed2b6157de .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ucf54957b88458475b10ac6ed2b6157de .ucf54957b88458475b10ac6ed2b6157de-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ucf54957b88458475b10ac6ed2b6157de:after { content: ""; display: block; clear: both; } READ: Mersault-Sisyphus EssayServices :Customers want to have a polite and good customer service provided for them. Some elderly and disable people may need the delivery service. Environment:Customers like to shop in a safe and comfortable environment and they want to have a shop forecourt where they can load goods in a safe area with no heavy traffic. Well-packaged products:Customers like to buy the products which are well- packaged and with no damage on it. Payment facilities:Customers want the company to provide a variety of payment facilities. (E.g. credit card, cash) so they can pay for the goods easier. Facilities:Customer may need a rest place and toilet when .

the euro essays

the euro essays 2) CREATION OF THE EUROPEAN MONETARY UNION 5) THE STRUCTURE OF THE ECB AND ESCB 7) HOW DOES IT AFFECT THE UNITED STATES? 8) THE CURRENT SITUATION AND FUTURE OF THE EURO On January 1, 1999 the eleven countries that make up the European Monetary Union (EMU) officially adopted the Euro as the single currency for the economic region. Currently the participating countries of the EMU are Germany, France, Belgium, Luxembourg, the Netherlands, Finland, Austria, Spain, Portugal, Italy and Ireland. The United Kingdom, Denmark, Sweden, and Greece have not yet joined the EMU, but they are still part of the European Union (EU). Greece did no meet the requirements to become a member of the EMU and the UK, Denmark and Sweden chose not to join, yet. January 4, 1999 marked the actual first working day and thus the eleven countries were permanently linked to the Euro and each other. The Euro, whose symbol is , entered the market on that first day at the value of $1.186 U.S. dollars and steadily depreciated to $1.03 in early June of 1999. This depreciation came to a surprise to those who thought that the Euro may hold strong against the dollar, but that was not the case. Some believe that part of the reason is due to the strength of the U.S. economy. It hasnt been since the fall of the Roman Empire since much of Western Europe has had a single currency. The idea of a single currency for Europe isnt new. Since the end of World War II the idea of a single European Currency surfaced. French Leaders Jean Monnet and Robert Schuman agreed that European economic integration was a key of embracing Germany and keeping them oriented towards the ways of the west. German political leaders such as Konrad Adenauer, Helmut Kohl, and Gerhard Schroeder have backed the integration along with the French, though almost entirely through economic and Although the Euro has officially b...

Edit Essay Good Make Paper

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Ethics and Criminal Justice Term Paper Example | Topics and Well Written Essays - 1000 words

Ethics and Criminal Justice - Term Paper Example People who follow ethics are highly acknowledged and privileged by the society. Ethics, values and norms are not defined for the sake of knowledge only rather these are invented to be implemented properly. Simple moral ethics include taking care of sick, obeying of elders, avoiding lies, fair dealings etc. All these are common in every society and every religion of the world. Ethics are included in moral philosophy which involves in making moral judgments about the good or bad and right or wrong. It is obvious that these are absolute truths but also these are desirable by every cultured society (Singer 1995). Ethics and moral standards are of high importance in tackling cases of crimes. There has been every kind of big or small crime occurring round the globe. The world is not a quite safe place indeed. Rates of crimes all over the world particularly in US are increasing day by day. Law enforcement agencies are making their extreme efforts in order to make the world a safe place from these things. But since these are a part of society and the persons who conduct such activities are amongst us, we must have to have a system of rules to guide us in such situations which contain morality. No doubt dealing with humanity requires emotions too; but these only are not enough for making tough moral decisions. Here, ethics are defined in order to make justice and to give a message to other criminals too that they would not be spared from the justice in any case. Ethics in criminal justice sets the standards and limitations of the punishment according to the crime. They are quite helpful in determining the sensitivity of the case and to identify its variation. Once the nature of the crime is identified, then the criminals are charged correspondingly. Researches and analysis on ethics and criminal justice involves all those topics which are tagged under the law and justice. Some typical topics are authority of the state, role of law enforcement forces, providing a safe an d equal opportunity work environment which is free of rational and ethnical basis, crimes and prisoners etc. In order to research upon such sensitive and crucial topics, it is important to have a pre-defined set of moral ethics for a proper and fair judgment (Importance of ethics in Criminal Justice 2012). People who study and research upon criminal justice and critical ethics become able to have some analytical skills and logically reasoning abilities by which they can understand the complexities of different cases and tend to solve them with good moral judgments. By studying moral ethics, all such issues which occur within the criminal justice system can be understood well and criminal justice professionals may take lesser time in order to analyze the sensitivity of the case. They became able to draw consequences more quickly and enforce actual punishments as required by the crime. Since these professional are given power and authority to handle cases on their own; and in some cas es they may use or permit the use of physical force upon the criminals, it is necessary for them to have an in-depth knowledge of moral ethics so that they can distinguish between the limits and try as much as possible to keep make humanitarian decisions. They must not mis-use their authority and must not use it for personal purposes and benefits (Felkenes 1987). Since the subject of ethics belongs to the philosophy of life, we must understand and elaborate it in these terms. There

MILITARY PAY Assignment Example | Topics and Well Written Essays - 1250 words

MILITARY PAY - Assignment Example Next, I will carryout the real study in the month of October using the above methods. During the same month, I will collect data using survey, interview and questionnaire methods of data collection. I will write short notes on the most important things arising in the course of the study. Finally, I will analyze the data and come up with the final results in the month of November. Based on the results of the study, I will make conclusions and recommendations then write a report of the study. In order to carryout this research, some of the resources that must be carried include electronics e.g. a laptop and mobile phone. Laptop will help in recording and storing information collected from the informants. This is a reliable storage facility because information is permanently stored. Writing materials are very essential when carrying out research. This is because the activity involves lots of recording. The researcher notes down information gathered from the informant in a notebook. These are mainly short notes that are later expounded when compiling data. Biro pens should also be enough for the number of people intended to fill the questionnaires. According to Nasu (2009), money is a major resource. In order to carry out any research, the researcher should ensure that he/she has enough funds. Most of the activities need money. For instance, money is needed to cater for transport purposes. In order to collect reliable data, the researcher should collect data in different regions and from different military officers then compare. Money is needed to cater for food and accommodation. What and where the researcher will eat, rest and sleep has to be paid for. The researcher should have enough airtime to feed their mobile phone to enable communications to take place, pay assistants who help in carrying out research as well as be in a position to cater

The Nurse to Patient Ratio is Important Essay -- Nursing Essays

An English Nurse who laid the foundation for professional nursing, Florence Nightingale stated, â€Å"It may seem a strange principle to enunciate as the very first requirement in a hospital that it should do the sick no harm.† Acute care facilities try to maintain low costs and employ quality nurses, making the nurse-to-patient ratio become more of an issue with patient care. Nearly every person’s health care experience involves the contribution of a registered nurse, and the effects of not having an appropriate nurse to patient minimum ratio affects not only the patient and nurse physically, medically, but also the hospital financially. Determining nurse-to-patient ratios is a difficult task with no single or definite solution and many variables exist to develop guidelines to cover every possible situation in an acute care facility. There are two boards of the state of Ohio that help with patient safety and keeping a safe workplace for the healthcare professional such a nurse. The first board is the Ohio board of Nursing, and the following is their description of what they are responsible for: The Board exists solely to enforce the law and rules regulating practice. The Board has authority to establish requirements individuals must meet to obtain a license or certificate to practice nursing or provide dialysis care in Ohio. The Board approves pre-licensure nursing education programs and dialysis training programs, oversees the licensure examination of nurses, and takes disciplinary action when a licensee or certificate holder violates the law. These activities help to assure that only qualified individuals provide care to the public. The Board does not exist to advance the interests of the nursing profession or dialysis t... ...s, C., & Hess, R. (2009). Registered Nurses' Perceptions of Nurse Staffing Ratios and New Hospital Payment Regulations. Nursing Economic$, 27(6), 372-376. Retrieved from Academic Search Complete database. Costello, M. (2002). JCAHO workforce report says staff levels affect quality, safety. AHA News, 38(31), 1. Retrieved from Health Source: Nursing/Academic Edition database. Garretson, S. (2004). Nurse to patient ratios in American health care. Nursing Standard, 19(14-16), 33-37. Griffiths, P. (2009). Staffing levels and patient outcomes. Nursing Management - UK, 16(6), 22-23. Retrieved from Academic Search Complete database.

Political science as a social science Essay

Political Science is in part a social science, and in part a humanity. Both are important. In this topic, we will look at the basics of social science inquiry, and then proceed to show how this differs from, on the one hand, inquiry in the natural sciences and, on the other, inquiry in the humanities. Social Science Social science inquiry seeks to develop empirical theory. ?Empirical? refers to things that can be experienced through the five senses of seeing, hearing, touching, tasting, or (in the case of political corruption) smelling. Theory? basically means explanation. An empirical theory of politics, then, is an attempt to explain why people behave the way they do politically. If a social scientist (or anyone else) observes people engaging in political behavior, he or she will need to focus on certain characteristics of the people being observed. The observer may wonder why some people differ from others in their political characteristics. Why, for example, are some people Liberals while others are Conservatives and still others are New Democrats. Characteristics that differ from one person to another are called one variables. Those that do not are called constants. Constants are generally less interesting than variables. There is not much point in trying to explain voting behavior in a country in which only one party appears on the ballot. Of course, we might then ask why some countries have only one party whereas others have multi-party systems, but now we are treating ? number of parties? as a variables. Everyday language is full of what are, in effect, hypotheses about political behavior. For example, talk about a ? gender gap? in voting hypothesizes that vote (the dependent variable) is in part a function of gender (the independent variable), with women more likely to vote for the Liberals or New Democrats and men more likely to vote Conservative. Social science research differs from everyday discussion of politics in two ways. The first is where hypotheses come from. Anyone who follows politics will likely carry around in his or her head a lot of ideas about what explains political behavior. Such ideas may come from personal experience, from conversations with others, or from following politics through the mass media. This is true as well for the ways social scientists think about politics. In addition, however, social scientists develop hypotheses more systematically by studying the scholarly literature for the results of previous research. This is important for at least a couple of reasons. For one thing, it is usually the case that the more you learn what is already known about a subject, the more new questions you are likely to have. A review of the literature helps generate new hypotheses. Even more important, social science seeks not merely to describe raw facts, but to explain why people behave the way that they do. To accomplish this, we need to put our ideas into a broader theoretical context that offers such an explanation. It is a fact that in the United States, from 1936 through 2000, the incumbent party has always won the presidency whenever the Washington Redskins won their last home game before the election, and lost whenever the Redskins lost. However, since there is no reasonable explanation for why this should be the case, it is merely an interesting bit of trivia, and no serious observer of politics would rely on it in analyzing the next presidential contest. A second difference is that, for many people, ideas about patterns of political behavior remain merely assumptions. Social science insists that the validity of assumptions must be tested against data. Conceptual definition. We need to know, and be able to communicate to others, what our independent and dependent variables mean. What, in other words, is the idea in our mind when we use a term? Definitions found in dictionaries are examples of conceptual definitions. Sometimes, the idea that is in our mind when we use a term will be obvious, but often it will not. Many concepts used in political science are anything but clear. If we are to study political ideology, for example, we need to spell out with as much precision as possible what that concept means in the context of our research. Operational definition. For hypotheses to be tested, we will need to come up with measurements of our variables. An operational definition is one stated in a way that can be directly measured by data. We strive for a one-to-one correspondence between our conceptual definitions and our measurements (operational definitions) of them. If we succeed, then our measurements have validity and reliability. Data needed to provide operational definitions of our variables come from a wide variety of sources. We may gather the data ourselves. Analysis of data that we gather in order to test hypotheses that we have formulated is called primary analysis. Often, however, this approach would be totally beyond our resources of time, money, and expertise. A nationwide survey of public opinion, for example, would take months to design and carry out, would cost many thousands of dollars, and would require the services of a large survey research organization. Often, secondary analysis of data (that is, analysis of data originally gathered for other purposes) will suit our needs far better. Indeed, very important databases are used almost exclusively in secondary analysis. The Census Canada data is a good example. Other surveys such as the Canadian National Election Study and the General Social Survey were created, in part, for the express purpose of providing quality survey data for secondary analysis by students of Canadian politics. Indeed much of the work using the Canadian National is based on secondary analysis. To facilitate secondary analysis, the University of Toronto Data Library, and other university-based data archives have been established throughout the world. The largest of these is the Inter-university Consortium for Political and Social Research (ICPSR) established in 1962. Today, over 500 colleges and universities from all over the world, including the University of Toronto are member institutions. Students and faculty at these institutions obtain datasets that provide the basis for numerous scholarly books, articles, and conference papers, graduate theses and dissertations, and undergraduate term papers. The Social Sciences and the Natural Sciences What we have described as the social science method ? the effort to explain empirical phenomena by developing and testing hypotheses ? could as easily be called simply ? the scientific method,? without the ?  social? qualifier. There are, however, differences between social sciences, including political science, and the natural sciences. Though these are differences in degree, they are important. One difference is that the natural sciences rely much more heavily on experimental design, in which subjects are assigned randomly to groups and in which the researcher is able to manipulate the independent varia ble in order to measure its impact on the dependent variable. Often, when people think about the scientific method, what they have in mind are these sorts of controlled laboratory experiments. In political science, we for the most part are not able to carry out experimental designs. If, for example, we wish to study the impact of party affiliation on decisions by judges, we cannot very well assign judges to different parties, but rather have to take the data as they come to us from observing judges in their natural setting. Experimental design, however, does not define the natural sciences, nor does its absence define the social sciences. Astronomy, for example, must of necessity rely on observation of things that cannot be manipulated. ?Epidemiological?  medical research also relies on non-experimental data. Conversely, the social science discipline of social psychology has been built in large part from experiments in small group laboratories. In political science, a great deal of laboratory research on the impact of campaign commercials has been carried out in recent years. Field experiments are also common, as when survey researchers will test the impact of alternativ e question wordings by splitting their sample and administering different questionnaire forms to different subsets of respondents. Nevertheless, it is fair to say that experimental designs are much less common in the social sciences, including political science, than in the natural sciences. Most of our research design is, in effect, an effort to approximate the logic of experimental design as closely as possible. Other differences, also differences in degree, have to do with lower levels of consensus in the social sciences. There is less consensus about conceptual definition. Even if we agree that power is a key concept for the study of politics, we may not agree on what power means. Chemists, on the other hand, not only agree that molecules are important, they also mean pretty much the same thing when they use the term. There is less consensus about operational definition. Chemists also agree on how to measure the atomic weight of a molecule. Social scientists are far from unanimous in the ways they go about measuring power. It bears repeating that these differences are ones of degree. In the natural sciences there are also disputes at the frontiers of the various disciplines about what concepts are important, what they mean, and how they should be measured. In the social sciences, consensus is likely to break down from the start. Even if we can agree that a particular concept is important, on what it means, and on how it should be measured, we will encounter far larger problems of measurement error than those in the natural sciences, where measurement is not without error, but is typically much more precise. Finally, remember that we are involved in trying to explain human behavior. People do not seem to behave as predictably as molecules. Philosophers are not in agreement on this point, but it may be that human behavior is inherently less predictabl The fact that we deal with tendencies rather than with laws means that, for the most part (and despite impressive work by ? rational choice? theorists to develop formal mathematical models of political behavior), political science makes relatively little use of elegant systems of deduction, but considerable use of statistics, which provides us with valuable tools for dealing with probabilities. Despite its unavoidable limitations, political science as a social science has produced an explosion in our knowledge about politics. This has had important practical consequences. For example, no serious aspirant for a major elected office in an economically developed democracy would consider embarking on a campaign without consulting experts in survey research, a signature social science technique. In addition to being, in part, a social science, political science is also in part a humanity. Political science as a humanity means at least a couple of different things.